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Thomae, M. (1995a, January 01). Multimedia CATI/CAPI. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/multimedia-cati-capi
Sampson, P. (1994a, September 01). Let's take a new look at brand image measurement. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/let-s-take-a-new-look-at-brand-image-measurement
Hooper, Anderssen and Sampson (1994a, June 15). Dynamic segmentation. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/dynamic-segmentation
Sampson, P. (1993a, June 15). Qualitative research, quantitative research, interaction, integration and linkage. ANA - ESOMAR. Retrieved April 27, 2024, from
Unholzer, G. (1993a, June 15). Quality and quality standards. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/quality-and-quality-standards
Sampson, P. (1992a, June 15). People are people the world over. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/people-are-people-the-world-over
Standen and Castellani (1992a, June 15). Customer satisfaction management in the banking sector. ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-management-in-the-banking-sector
Brandt and Cooler-De Solliers (1991a, September 08). A process for using measures of customer satisfaction to direct service quality improvements . ANA - ESOMAR. Retrieved April 27, 2024, from
Jarvis and Scharioth (1991a, September 08). Beyond customer satisfaction . ANA - ESOMAR. Retrieved April 27, 2024, from
https://ana.esomar.org/documents/beyond-customer-satisfaction-